Emergency Services Dispatch Supervisor
City of Hutchinson

Posted November 07, 2021

Employment Type Full-time, Non-exempt

Compensation $19.30 - $28.95 Hourly

Company City of Hutchinson

Location Law Enforcement Center, 210 W. 1st Ave.
Hutchinson, KS 67501
US


DESCRIPTORS

WELCOME

We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property.

We will evaluate your submission as soon as administratively feasible. If selected to proceed in the recruitment process, you will be directly contacted or receive an email (and text message, if you opt in) with scheduling instructions.

Thank You,
The Hiring Manager

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders.
COMPANY DESCRIPTION

Make a Difference, Join Us!

The City of Hutchinson employs over 400 employees that serve our community every day. City employees make Hutchinson a great place to live, work, and play. We take pride in our work and it shows. Come be a part of a workforce that makes a difference!

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

City of Hutchinson is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
JOB DESCRIPTION

Under the supervision of the Director of Emergency Communications, the Emergency Services Dispatch Supervisor provides day-to-day supervision and administrative representation for the dispatch center while also performing dispatcher duties.  Primary responsibilities involve oversight of subordinate personnel including but not limited to interviewing, training, planning, assigning work, performance appraisal, discipline, addressing complaints, and resolving problems.  Additional duties include performing administrative functions, providing technical assistance to staff.  This employee answers and directs incoming calls, and should possess excellent communication, organizational, supervisory, and public relation skills.  Employees in this class are expected to work rotating shifts including weekends and legal holidays.

Environmental Conditions & Physical Demands
No adverse environmental working conditions exist within this position.  Setting is indoors with heating and cooling regulated in a general office environment.  Primarily working with and around computers and radios.  Exposure to work in confined spaces and excessive noise is possible.  Irregular work hours are to be expected including nights, weekends, and holidays on a rotating shift schedule.

Sedentary work requiring minimal physical activity associated with an office setting.  Daily duties of this position include operating a computer keyboard and/or mouse; holding, gripping, and wearing a communications headset; manual labor including lifting and carrying boxes regularly.  High mental pressure and stress may be encountered at times.  Must be able to hear and understand spoken communications originating simultaneously from both the headset and other sources in the communications room.  Vocal communication required for expressing and exchanging information by means of spoken word.

Supplemental Information
During the Hutchinson Police Department’s application and selection process, your background will be closely examined. An applicant may be permanently or temporarily disqualified if the totality of his/her overall conduct or character demonstrates an undesirable behavior pattern including, but not limited to, dishonesty and/or integrity issues, criminal activity, motor vehicle violations, employment termination, financial problems, theft and/or a combination of such conduct or activities indicating he he/she is not suitable to work in a law enforcement agency.
Applicants will be permanently disqualified for any of the following reasons:

• Conviction of a crime that would constitute a felony under the laws of this state or the United States.
• Conviction of a misdemeanor crime of domestic violence.
• Confirmed history of selling, manufacturing, distributing, or transporting any controlled dangerous substance, narcotic drug, or marijuana in his/her lifetime.
• Conviction of any crime of a sexual nature or that involves acts of dishonesty, to include but not limited to theft, fraud, false police reports, etc. Convictions as a juvenile will be reviewed on a case-by-case basis.
• Historically or currently listed on any sex offender registry.
• If military service, dishonorable discharge from any branch of the United States Armed Forces. The specifics of other non-honorable discharge codes will be reviewed on a case-by-case basis.

Information Disclosure
• Falsification, intentional misrepresentation, not completely truthful or not fully disclosing ALL information requested throughout all phases of the application, selection, and pre-employment/post-offer process.

Active or Pending Charges
• Currently charged with, under indictment, or on probation or diversion for any criminal activity other than minor traffic violations (civilian or military).

It is important that you truthfully and thoroughly answer all questions contained in this Application for Employment including but not limited to any criminal and dishonest conduct. The disclosure of criminal conduct, dishonest conduct, or civil litigation on this application will not necessarily result in your rejection for employment.

Please be advised that if disqualified, our agency may not be able to share the specific records resulting in your disqualification due to federal and state regulations. However, we will direct you to the applicable law enforcement agency to retrieve and potentially solve any disputes.

RESPONSIBILITIES

  • Assumes responsibility for the daily operations of the department; Schedules, plans, assigns, and supervises the work of subordinate staff who receive and transmit routine and emergency telephone and radio voice messages, dispatch appropriate agencies, operate computer-aided dispatch equipment, and manage police records; Monitors the answering of calls to ensure dispatch is handled accurately; Provides assistance with unusual or complex calls or when a call-system overload occurs.
  • Performs all duties and responsibilities of a dispatcher as needed; Takes emergency and non-emergency requests for assistance, dispatching appropriate units, and maintaining contact with responding units; Answers and processes requests for help from deaf-mute citizens via teletypewriter; Enters data into the computer terminal such as name, address, nature of problem, phone number, location, date, time, incident codes, etc; Provides emergency medical instructions ; Files/maintains paperwork.
  • Performs all duties and responsibilities of a dispatcher as needed; Takes emergency and non-emergency requests for assistance, dispatching appropriate units, and maintaining contact with responding units; Answers and processes requests for help from deaf-mute citizens via teletypewriter; Enters data into the computer terminal such as name, address, nature of problem, phone number, location, date, time, incident codes, etc; Provides emergency medical instructions; Files/maintains paperwork.
  • Monitors radio traffic interacting with citizens, witnesses, suspects, and/or other applicable parties to assist in the safety of personnel and gather and report on information; Maintains on-going communications and coordination of activities between Dispatch and all areas of public safety and other County agencies; May refer callers to other appropriate agencies.
  • Provides responsible administrative and technical assistance to the upper-level management team; Performs general office support functions including but not limited to maintaining filing systems, tracking department inventory and ordering supplies, updating records information in regards to Reno County roadway network, external agency regulations, and emergency agency contact information, maintaining various logs, indexes, and other records, preparing reports, and copying data for evidence.
  • Maintains continuous awareness of the need for improvements in office procedures, filing systems, work methods, procedure and techniques, and devises and implements such improvements as authorized; Updates subordinate personnel on emergency telephone communication rules, procedures and policies when new departmental standards and regulations are revised.
  • Answers and resolves public complaints concerning emergency telephone communications services and personnel; Ensures information needs of the public are addressed and concerns resolved.
  • Monitors the operations of applicable public safety equipment, ensuring all is properly maintained and in operational condition; Periodically checks telephone lines and channels to confirm pertinent equipment is functioning; Makes necessary recommendations for corrections and upgrades.
  • Coaches, and mentors and/or implements corrective action for performance and conduct issues. Conducts employee evaluations, reviews and approves employee timesheets and time-off requests, and investigates and resolves complaints or problems.
  • Provides input and participates in the staffing selection to include interviewing and making recommendations for hiring, firing, and promoting of subordinate communications personnel.
  • Trains new personnel in the use and operation of a variety of complex communications equipment including radios, telephones, computer-aided dispatch consoles, and records management systems; Provides information on procedures, standards, and techniques in addition to current legal operations information affecting provided services; Assigns trained personnel to assist with training of new employees.
QUALIFICATIONS

  • Education: A high school diploma or GED is required.
  • Experience: Four or more years of dispatch experience is required. Preferred experience with the following: Power DMS, Agency 360, Tyler CAD, Vesta, Rapid Deploy Radius, APCO Project 33 (P33), and CALEA Accreditation.
  • Experience: Four or more years of dispatch experience is required. Preferred experience with the following: Power DMS, Agency 360, Tyler CAD, Vesta, Rapid Deploy Radius, APCO Project 33 (P33), and CALEA Accreditation. Employee is expected to have acquired the necessary information and skills to perform the job reasonably well within six months of employment.
  • Certifications/Licenses: This employee must possess National Crime Information Certification within six months of employment. Other desired certifications include: APCO Registered Public-Safety Leader; The International Academy (Priority Dispatch) - EFD, EPD, EMD, EMD-Q; ICS 100, 700 & 800; Certified Training Officer through APCO, NENA, DALF or have experience in Reno-San Jose Training Model.
  • Previous experience as a Training Coordinator, Project Manager, assisting with Course Development and Instructing are preferred but not required.
BENEFITS

  • Group Health, Dental and Vision Insurance
  • KPERS Defined Benefit Retirement
  • Insured Disability
  • Death Benefit
  • Life Insurance
  • Service Connected Death
  • Optional Voluntary Life Insurance
  • 457 Retirement Savings Plan
  • Medical Spending Account
  • Dependent Care Spending Account
  • Vacation Leave, City Designated Holidays, Floating Holidays & Sick Leave
  • Employee Assistance Program